The Professional Subscription is designed for companies wishing to outsource all their CADD Support requirements, but do not require priority service. It gives you the folowing:

• Phone calls - Returned within one hour, Two phone incidents are included, after which a charge of $45.00 applies, and is deducted from any hourly charges incurred.
• On-site visits - Provided as required. 3 incidents are included, after which standard charges apply.
• Resolution or Workaround - Provided within 8 hours, Expedited Resolutions are available

Off-site solutions are handled by phone or email. If a visit is required, it will be arranged at the earliest time convenient, or required.